Patient Services Officer- Admissions

• Roles available- Full Time, Part-Time 
• Work in various admission areas processing elective patients 
• Located in Richmond (and Hawthorn when required) 

The Roles:

In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings.  You will be tasked with conducting health fund eligibility checks and estimates, preadmission organisation, admission and discharge of patients and bed allocations.  The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. You will need to be flexible to work on a rotating roster. 

You will make an impact by: 

• Having excellent communication skills 
• Exceptional attention to detail 
• A strong customer service focus 
• The ability to prioritise in a timely and accurate manner 
• An ability to cope under pressure and make informed decisions according to hospital needs 

To be successful in this role... 

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements.  Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential. 

You will have: 

• Administration experience gained within a service industry 
• Experience with, or knowledge of health fund checks and requirements desirable but not essential 
• The ability to work a variety of shifts across the weekly roster 
• Strong computer literacy 
• Experience in IPM or similar health systems software will be advantageous 

  Position Description          Inherent Requirements

About Epworth Richmond 

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.