Patient Liaison Officer

This part time role is responsible for receiving and initially addressing all patients' and carers' concerns and feedback, and then if required coordinating the investigation and review undertaken by the relevant clinical and management personnel. In assisting patients, carers, staff, doctors and managers in the resolution of patient care concerns this role is instrumental in communicating and improving patient service delivery across the Division.

The Patient Liaison Officer is a support and resource for all staff and doctors in their effective management of patients' concerns and feedback and is a key point of contact for the Health Complaints Commission, Department of Health and any other external organisation in relation to patient feedback or complaints.

You will make an impact by:

• Ensuring appropriate co-ordination and escalation of patient complaints to relevant internal and/or external parties
• Overseeing the timely, consistent, and empathetic handling of complaints across the site
• Contributing to prevention strategies

Position Description Inherent Requirements