Business Officer (Bookings) - Sleep Unit

The Sleep Unit in Epworth Camberwell is seeking a part-time Business Officer (Bookings) to manage patient appointments and coordinate schedules for services within the unit. This role ensures a smooth and efficient flow of patients through the Sleep Unit, often serving as the primary point of contact for patients and their families before and during their visit. This role is a front-line customer service role involving a high level of interaction with patients and their families, medical, nursing, and allied health staff both in person and over the telephone. It will also involve general clerical duties such as monitoring and managing stationery and ward supply orders ensuring reception and waiting area is kept clean & tidy.

About You

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and strong attention to detail. The ability to converse and be empathetic whilst working amongst a busy flow of incoming and outgoing patients is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff.

Your role will include:

• Accurate management in administration of Sleep Unit bookings into IPM.
• Process Health Fund Eligibility Requests.
• Receiving and processing appointment requests from doctors or other healthcare professionals.
• Providing information to patients about their appointments, including dates, times, and any necessary preparation.
• Providing administrative support to our team
• Ensuring a positive patient experience by providing excellent customer service and support to patients and their families. 

To be successful, you will have...

• Experience utilising Microsoft office suite with ability to maintain data entry accuracy.
• Proven and comprehensive background in Administration in a service orientated environment.
• Excellent customer service delivery
• Experience using Patient Information Systems (eg IPM)
• Experience in hospital mainframe systems (Desirable)
• Experience with Health Fund checks (Desirable)
• A professional phone manner with experience managing incoming and outgoing calls

Position Description        Inherent Requirements
 

About Continuing Care and Support Services

Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.