Patient Services Officer

Epworth Freemasons has an exciting opportunity for an experienced Patient Services Officer to join our team on a casual basis.

In this role, you will play a key part in supporting both elective and emergency patient journeys, ensuring a seamless experience from pre-admission through to admission. You will be responsible for coordinating multiple aspects of the patient services process while delivering exceptional customer service.

Working within a fast-paced environment, you will collaborate closely with clinical and administrative teams and report directly to the Patient Service Centre Manager.

You will make an impact by:

• Admitting and discharging of patients
• Responding promptly to enquiries and requests
• General administrative duties and entering patient’s details to create admissions.
• Creating Estimates and completing Health Fund Checks

To be successful in this role…

You will have:

• Strong computer literacy
• Excellent attention to detail
• Strong customer service focus
• Ability to prioritise in a timely and accurate manner
• Ability to work under pressure and make informed decisions according to hospital needs
• Excellent communication skills
• Previous experience in health care, medical or health fund industry will be highly advantageous

Position Description             Inherent Requirements

About Freemasons

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.