Outpatient Coordinator

The primary function of the Outpatient Coordinator is to provide customer service and administrative support to Epworth staff, patients, visitors, relatives and medical staff. This role is multi-disciplined across outpatient administration department. This role is non-clinical and will incorporate providing a comprehensive reception service directing patients, visitors and staff to appropriate services,and the management of the administrative processing of patients across all aspects of outpatient pre-admission, admission, service delivery and discharge phases.

This is a full-time, on going position based in Epworth Camberwell. 

To be successful, you will have...

• Proven and comprehensive background in Administration in a service orientated environment.
• Experience in Hospital Administration and/or Patient Services (Desirable).
• Ability to work autonomously as required but to also work collaboratively and effectively within a team environment
• Excellent customer service delivery
• Previous working knowledge of hospital Patient Management systems i.e. iPM/BOSSNet
• Experience utilising Microsoft office suite with ability to maintain data entry accuracy.

Position Description       Inherent Requirements

About Continuing Care and Support Services

Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.