Outpatient Administration Coordinator

At Epworth, care matters. Every interaction is an opportunity to make a difference in the lives of our patients, their families, and our people.

We are seeking a customer-focused and highly organised Outpatient Coordinator to join our welcoming Outpatient Administration team on a casual basis. As an integral member of the team, you will contribute to exceptional patient care by ensuring a positive, efficient and supportive experience at every stage of the outpatient journey.

As the first point of contact for many patients and visitors, you will deliver exceptional customer service while coordinating a range of administrative processes, from referral management and pre-admissions through to service delivery and discharge. Working closely with Allied Health, Nursing teams and Visiting Medical Officers (VMOs), you will help create a positive and efficient experience for everyone who enters our service.

You will make an impact by:

• Delivering exceptional customer service to patients, visitors, medical staff and colleagues
• Providing a professional, welcoming and efficient reception service
• Coordinating and managing outpatient referrals accurately and efficiently
• Supporting administrative processes across the patient journey, including pre-admission, admission, service delivery and discharge
• Ensuring referrals meet Health Fund and compensable funding requirements
• Building positive working relationships with Allied Health, Nursing teams and VMOs
• Contributing to a collaborative team culture focused on delivering outstanding patient experiences

To be successful in this role, you will have:

• Excellent communication and interpersonal skills
• Strong computer and administrative skills with a high level of accuracy
• Previous experience in a hospital, healthcare or medical administration environment
• Proven ability to prioritise competing demands and work effectively in a fast-paced setting
• Demonstrated ability to meet deadlines while maintaining exceptional customer service standards
• A positive, adaptable and team-focused approach
• The confidence to engage and build relationships with stakeholders at all levels

Position Description       Inherent Requirements

About Epworth Geelong

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.