Talent Manager - East Coast

The Manager, Talent Management  plays a vital role in managing the performance, growth, and experience of a high volume roster of Instructor Talent of SoulCycle Instructors. The ideal candidate will support Instructors operationally, fostering a positive work environment and providing clear communication and feedback. As a partner to our talent and cross functional teams, the Manager, Talent Management is expected to actively collaborate and build strong supportive relationships, driving both individual and  business performance in a fast paced, high pressure, and highly creative environment. This person brings direct experience working with creative talent and has a people first mindset, strong business acumen and the ability to thrive under pressure while maintaining authenticity, integrity and empathy. 

Reports to the Senior Manager, Instructor Talent. This role is a remote work from home position for candidates located on the East Coast. The role requires occasional travel up to 5% of the time.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

WHAT YOU’LL DO

• Manage a high volume roster of SoulCycle Instructors, serving as their main point of contact for guidance, support, and overall performance management including reviews, feedback and administrative assistance. 
• Facilitate consistent communication with Instructors and hold regular meetings for coaching, and feedback; Serve as the main point of contact and primary source of information for Instructors
• Provide elevated employee relations support, taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed.
• Serve as a trusted advocate for Instructors, identifying proactive solutions to support their career growth and align with scheduling and business needs. 
• Partner with Schedule, Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedules
• Attend and visit studios and Instructors, riding with Instructors in your roster to ensure they are consistently providing an on brand experience.
• Support Instructor involvement in cross functional opportunities including retail, marketing, partnerships and other content  initiatives
• Partner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contribution
• Perform key administrative tasks including Instructor Statistics & Analytics, Human Resources Information Systems, Applicant Tracking Systems, and Time Management
• Ensure clear and timely communication with internal departments, escalating high risk issues immediately and directly with the relative partners 
• Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issues
• Track and submit manual Instructor payroll hours, PTO and expenses as needed
• Perform other duties and responsibilities as assigned