Medical Information Associate - US working hours
Full-time
Entry Level
Job Overview
PrimeVigilance is looking for a Medical Information Associate - US working hours to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.
Responsibilities
- To provide approved responses to medical enquiries from external US customers (healthcare professionals, patients, pharmaceutical clients) including call handling
- To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
- To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
- To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
- Providing management with regular updates regarding project status and metrics concerning enquiries
- Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;