Medical Information Associate German Language

PrimeVigilance is looking for a Medical Information Associate with German language to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries. 

Responsibilities 

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in German and English.

• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes 

• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely 

• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service 

 • Providing management with regular updates regarding project status and metrics concerning enquiries 

• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits