Job Overview
- Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
- Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
- Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management
- Contributes to achieving company´s goals and objectives
- Works under supervision of ICSR Operational Lead
- Providing support to other activities undertaken by the project team on behalf of the client and the company
- Line Manages assigned ICSR staff
- Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
- Proposes process changes to ICSR Operational Lead
- Manages ICSR deviations with ICSR Operational Lead support
- Reviews trackers and timesheet data and ensures accuracy
- Is involved in ICSR processing and 2nd QC of cases
Ready to Apply?
Take the next step in your career journey
Stand out with a professional resume tailored for this role
