Global People Services Associate (HR Ops_6 months - 1 yr experience)

The Global People Services Associate acts as a support in a central hub for transactional HR activities.  The Global People Services Associate provides efficient, consistent support to all employees and managers.

• Employee Support: Responding to HR-related questions from employees and managers (benefits, policies, time-off).
• Ticket Management: Act as the first point of contact for employee HR inquiries (benefits, payroll, leave, policies) via Freshservice, managing, prioritizing, and resolving tickets within defined Service Level Agreements (SLAs).
• Data Management: Accurate data entry for new hires, terminations, promotions, transfers, and updating employee records in HRIS.
• Onboarding/Offboarding: Administering the hiring process, creating offers, tracking probation, and processing leavers.
• Payroll & Benefits: Assisting with basic payroll processing, managing benefit enrollments, and pension administration.
• Process Adherence: Following Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to ensure consistency.