Solution Manager in Customer Life Cycle Management (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

In the Customer Life Cycle Management (CLM) department, we provide services around our customers for varied areas of Erste Group. One major part is developing and maintaining our customer-database and its business-APIs, ensuring smooth implementation processes in a challenging environment where our data is building the foundation for several solutions. 

What to do:

Our CLM department is composed of internal and external colleagues both near- and offshore. We are responsible for the development of high-quality customer APIs, analyzing current processes and digitalize them by using our platform environment to service all stakeholders who are involved in our business. As part of our team, you will receive thorough training to fulfill the requested tasks. 

Your tasks include:

• Managing a complex core banking solution with a high number of users and transactions:

  • Leading and coordinating a team of technical business analysts and developers to ensure a smooth requirement engineering process

  • Preparing security-relevant tests

  • Creating and maintaining security-relevant documentation

  • Monitoring

• Analyzing of solution functions with complex logic and high interdependence:

  • Conducting technical business analysis and requirements engineering

  • Documenting in Jira and Confluence

  • 3rd level support and bug analysis

  • Defining and Specifying REST APIs

  • Manual Testing of REST APIs and host services

• Supporting solution architects in solution design

• Collaborating close with various stakeholders throughout Erste Group