Head of Erste Operations Poland

Erste Operations is part of the international financial institution Erste Group and supports various banking processes across the group entities such as payment processes, data maintenance, lending services and customer operations. We are more than just operations – we are a centerpiece of modern banking. The Erste Operations team of over 500 professionals, based in Vienna (Austria) and Hodonín (Czech Republic), serves banks in Austria, Czech Republic, Slovakia, Hungary, Romania, Croatia, Serbia and Poland. 

As Erste Group successfully acquired 49% of Santander Bank Polska (which will rebrand to Erste Bank Polska in Q2 2026), Erste Operations will expand to Poland and take over approximately 230 employees from a processing center in Wrocław. For this, we are searching for an experienced leader to manage this established unit and step into the position of the new Head of Erste Operations Poland. You can work from our office in Wrocław or Warszawa depending on what you prefer.

Your Tasks

• Be responsible for the overall leadership, operational stability and sustainable performance of approximately 230 employees

• Report directly to the managers of Erste Operations

• Translate strategy into clear priorities and execution plans

• Drive performance with overseeing KPIs, quality, SLAs and productivity

• Develop and empower Department Heads to build strong local teams

• Partner with HR on employee topics and strengthen the talent pipeline

• Ensure compliance with governance, policies and regulatory requirements