Service Desk Agent/1st Line Technical Support - 24/7 Shift Position (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.

Daily Operations Service Desk is the only team operating 24/7 in Erste Digital. This team is the single point of contact for employees and customers for registered tickets and also for tickets generated from monitoring tools, with special tasks such as user access management and security duties.

Daily Operations 1st line Activities include basic Tasks for Unix/Linux, DB, Middleware, Backup and Network Teams.

What to do:

• Technical assistance in person, via phone, based on incoming tickets

• Diagnose and resolve technical hardware and software issues

• Provide user with solutions to their issues

• Redirect problems to correct responsible person

• Escalate issue requiring urgent resolution

• Communicate with customers and support teams

• User access management tasks

• Security checks for potential malicious activity

• 1st line activities for Unix/Linux, DB, Middleware, Backup and Network Teams