Assistant Property Manager, Multifamily

POSITION SUMMARY

POSITION SUMMARY

RESPONSIBILITIES

PROPERTY FINANCIALS & PERFORMANCE:

• Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Assist in developing annual operating budgets, capital plans, and multi-year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Partner with Property Manager on financial analysis and reporting
• Oversee expense management, vendor costs, and operational efficiencies

RESIDENT EXPERIENCE & LEASING:

• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution-oriented resolution
• Support community engagement initiatives to enhance resident retention

TEAM LEADERSHIP & DEVELOPMENT:

• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Participate in hiring, performance management, and employee development
• Foster a collaborative, service-oriented culture aligned with ESRT values

OPERATIONS & BUILDING MANAGEMENT:

• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
• Conduct regular property inspections and ensure building standards are consistently met
• Manage work order systems to ensure timely completion of maintenance requests
• Ensure compliance with building policies, house rules, and company procedures
• Identify operational risks and implement solutions to mitigate them

VENDOR & CONTRACT MANAGEMENT:

• Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
• Manage contract negotiations, renewals, and vendor relationships
• Ensure all vendors maintain proper insurance and meet building requirements
• Oversee service contracts for maintenance, cleaning, security, and specialty services

COMPLIANCE & RISK MANAGEMENT:

• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
• Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
• Maintain all building permits, certifications, and inspection records
• Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
• Manage incident reporting, insurance claims, and risk mitigation strategies
• Ensure staff and vendors complete required safety training and certifications

CONSTRUCTION & CAPITAL PROJECTS:

• Develop and execute capital improvement and renovation plans
• Partner with project management teams to oversee unit renovations and building upgrades
• Monitor project budgets, timelines, and quality of work
• Ensure all construction and alterations comply with building standards and local codes

STRATEGIC INIATIVES & REPORTING:

• Lead property-level initiatives aligned with portfolio and company goals
• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
• Identify opportunities to improve efficiency, resident experience, and asset value
• Participate in portfolio-wide initiatives and special projects

WHAT SUCCESS LOOKS LIKE

Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well-maintained, compliant, and efficiently operated properties
High-performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
Accurate and timely financial and operational reporting
Strong execution and follow-through across property operations
Effective partnership with Property Manager and on-site teams

REQUIRED SKILLS / ABILITIES

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
• Knowledge of residential leasing, rent regulation, and property operations
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of building systems (mechanical, electrical, plumbing)
• Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

EDUCATION & EXPERIENCE

Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on-site teams required

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer
Ability to walk properties extensively, including stairs, for inspections
Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs