Director, Property Operations, Commercial

RESPONSIBILITIES

OPERATIONAL LEADERSHIP:
Oversee day-to-day operations across a current portfolio of 9 commercial office properties totaling approximately 5.2 million square feet
Lead and support Property Managers and building teams to ensure smooth building operations, strong tenant service, and consistent operational execution across all properties
Establish and maintain consistent operating standards, policies, and procedures across the portfolio to ensure all assets are managed in a uniform and disciplined manner
Drive operational efficiency and best practices across buildings and teams while ensuring a proactive approach to portfolio management
Maintain clear visibility into building operations, projects, and team performance to ensure issues are identified early and addressed before they escalate
 
PORTFOLIO AND TEAM MANAGEMENT:
Provide leadership, mentorship, and oversight to Property Managers and onsite building teams
Ensure clear accountability, performance expectations, and operational consistency across all properties
Monitor staffing levels, team performance, and professional development while fostering a collaborative and high-performing property management culture
Ensure alignment and coordination between Property Management, Engineering, Leasing, and capital project teams
 
FINANCIAL OVERSIGHT AND PERFORMANCE MANAGEMENT:
Maintain close oversight of portfolio financials including operating statements, budgets, and reforecasts
Review financial performance across properties and identify operational or financial issues requiring action
Ensure strong financial discipline across the portfolio including monitoring expenses, managing variances, and maintaining alignment with budget expectations
Maintain oversight of monthly, quarterly and year-end financial deliverables including accruals, expense tracking, and financial reporting to ensure accuracy and timeliness
Ensure property teams maintain strong financial controls and clear visibility into building financial performance
 
CAPITAL PROJECTS, MAJOR R&M, AND BUILDING INITIATIVES:
Oversee the planning and execution of capital projects, major repairs and maintenance, and building initiatives across the portfolio
Ensure projects are executed according to approved scope, schedule, and budget while maintaining building standards and minimizing operational disruption
Coordinate closely with project management, engineering, leasing, and property teams to ensure capital initiatives and tenant improvements are delivered successfully
Monitor project progress and ensure that work is completed, properly tracked, and financially accounted for in accordance with company procedures
 
TENANT EXPERIENCE AND BUILDING OPERATIONS:
Maintain a strong tenant-focused service culture across the portfolio
Support property teams in addressing tenant issues, operational challenges, and service delivery to ensure a high-quality tenant experience
Ensure buildings maintain strong standards for cleanliness, safety, maintenance, and overall presentation
Work closely with property teams to support tenant relations initiatives and maintain strong tenant engagement
 
PROPERTY INSPECTIONS AND ASSET STANDARDS:
Ensure regular property inspections are conducted across the portfolio to maintain high standards of building condition, safety, and operational performance
Conduct periodic portfolio inspections and work with property teams to identify operational issues, maintenance needs, and opportunities for improvement
Ensure inspection findings are addressed promptly and tracked through resolution
Maintain consistent building standards across all assets to ensure alignment with company expectations
 
PROACTIVE PORTFOLIO MANAGEMENT:
Maintain a proactive management approach across the portfolio, identifying operational, financial, and building issues early and implementing solutions before they escalate
Ensure property teams operate with a forward-looking mindset focused on planning, accountability, and execution rather than reactive problem solving
Maintain a strong pulse on building operations, financial performance, projects, and team execution across the portfolio
 
STRATEGIC PARTNERSHIP:
Serve as a key operational partner to the VP, Property Management
Provide regular updates and insights regarding operational performance, financial trends, team effectiveness, and portfolio challenges
Ensure that day-to-day portfolio management, building operations, and financial execution remain aligned with broader portfolio goals and company priorities
Support broader initiatives and strategic projects led by the VP while maintaining responsibility for the operational execution of the portfolio
Drive process automation and efficiency improvements using AI technologies
Establish and monitor KPIs to measure AI impact (ROI, productivity, cost savings)
Partner with colleagues to translate operational needs into AI-driven solutions

WHAT SUCCESS LOOKS LIKE

• The successful candidate will create strong operational alignment across the portfolio, ensuring that all properties and teams operate with consistency, accountability, and clear standards
• Buildings will be well maintained, teams will operate efficiently, and financial performance will be closely monitored and managed. Capital projects and operational initiatives will be executed on schedule and within budget, and financial reporting and quarter-end deliverables will be accurate and timely
• Through proactive leadership and strong operational oversight, this individual will ensure the portfolio operates smoothly and efficiently while enabling the Vice President of Property Management to focus on broader strategic initiatives and organizational priorities

REQUIRED SKILLS / ABILITIES

• Strong financial acumen with the ability to analyze operating statements, budgets, and forecasts
• Strong understanding of capital projects, major repairs and maintenance planning, and construction coordination
• Highly proactive management style with the ability to anticipate operational and financial issues and drive solutions
• Exceptional organizational and multitasking skills with the ability to manage multiple properties, projects, and priorities in a fast-paced environment
• Solid understanding of building systems including mechanical, electrical, and plumbing systems
• Strong communication and leadership presence with the ability to effectively engage property teams, tenants, and senior leadership
• Proficiency in Microsoft Office and property management systems such as Yardi

EDUCATION & EXPERIENCE

• Minimum 10 years of experience in commercial property management
• Significant experience overseeing multiple commercial office properties and property management teams
• Proven leadership experience managing property managers and building teams

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs