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[Cambodia] Customer Service Executive

Posted November 19, 2025
Full-time Executive

Job Overview

  1. Sales task
  • Directly assist and guide customers in the process of submitting and receiving testing samples at the office.
  • Monitor and follow up on the logistics process of customer samples sent to the Vietnam branch.
  • Update customers visiting the office with new service information and relevant company updates.
  • Understand internal procedures, systems, market laws, and regulations (training will be provided) to efficiently handle tasks and provide prompt, effective consultation for successful order acquisition.
  • Conduct market, customer, and competitor research to support the Business Development team in identifying business opportunities within the Food and Agriculture Testing industry.
  • Support in identifying, approaching, and developing potential clients and key decision-makers in the Cambodian market via phone, email, or in-person meetings to introduce testing services and propose suitable solutions; build and maintain a comprehensive database of target clients in relevant sectors.
  • Prepare quotations, track progress to close deals, and participate in tender preparation as required by clients.
  • Achieving target assigned by Head of BD Department
  • Maintain and strengthen relationships with clients through regular meetings, follow-ups, and satisfaction surveys.
  • Collaborate closely with the Vietnam branch to ensure information is processed efficiently and clients are supported promptly and accurately.
  • Perform other duties as assigned by the Head of Business Development Department..
  • Other specific tasks assigned by Head of BD Department.
  1. Marketing & PR task
  • Collaborate with Sales and Marketing staff to organize workshops, exhibitions, and commercial events in Cambodia.
  • Build and strengthen relationships with associations, NGOs, and government authorities to support business development activities.

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