[HCMC - District 1] Global Technical Supervisor - Hardlines

The Technical Supervisor is part of the Technical & Quality Department and reports to the Technical Manager or relevant line manager.

The role is responsible for supervising the technical activities related to Hardline and reporting activities, ensuring alignment with internal procedures and applicable international standards.

The objectives of the Technical Supervisor are:

• To ensure technical competency of inspectors and report reviewers
• To Improve consistency and accuracy of inspection and reporting
• To support compliance with international standards and client requirements
• To strengthen training and knowledge sharing across teams

Mission

The mission of the Technical Supervisor is to ensure the technical competency, consistency, and quality of inspection and reporting activities across E&E products, DIY products, and hard goods, while supporting compliance with internal procedures and international standards.

1. Technical Competency Management

• Monitor and assess the technical competency of QCs and report reviewers
• Identify technical gaps and define improvement actions
• Ensure inspection and reporting activities are aligned with internal SOPs and standards
• Maintain and update technical guidelines and inspection protocols
• Drive the standardization of inspection practices across teams
• Support on-site trials for new customers and products as needed.

2. Training & Development

• Develop and maintain training materials related to Hardline
• Design and deliver training programs (on-site and remote)
• Conduct regular technical training sessions and knowledge sharing
• Evaluate training effectiveness and continuously improve training content
• Support onboarding interview, training and qualification of new inspectors

3. Technical Support & Quality Assurance

• Provide technical support and guidance on testing, inspection, and compliance issues
• Ensure consistency and quality of inspection results and reports
• Respond to internal technical inquiries from operational teams
• Support investigation and resolution of technical issues or discrepancies
• Participate in internal audits or cross-check activities as required

4. Inspection Booking Validation

• Ensure proper validation of hardline inspection bookings, including the defining of necessary on-site tests.
• Ensure inspectors understand and correctly apply inspection procedures and on-site testing methods., by co-operate with booking team.