Customer Success Intern

About the Role

The Customer Success Summer Internship is an onsite, temporary (~8 weeks) role, supporting the Customer Success team in keeping our fleet of semiconductor tools working.  This project will streamline the field service process by making it easy to generate the information needed by our field teams.

Reporting Line

This position reports to the Director, Customer Success.

Your Role

• Learn the theory and operation of a semiconductor metrology tool
• Gain an understanding of the subsystems of the tools and their functions
• Use AI tools to generate automated histories of the tools from data within our customer issue ticketing and tracking system.
• Analyze tool histories and usage to optimize service intervals for key components
• Assist with other small projects around the team

Qualifications (Required)

• Working towards an undergraduate or graduate degree in engineering or computer science

Qualifications (Bonus to Have)

• Experience with AI tools
• Experience with ticketing systems to track features and bugs

Position Details

The hourly rate for this temporary position is $26. Internships at EUV Tech mean being part of an innovative start-up culture in Martinez, CA. We have a supportive environment and a convenient reverse commute from the Bay Area. We're a vibrant collective of individuals who celebrate our achievements while valuing each team member's unique contributions. Enjoy complimentary on-site lunches, coffee, drinks, and snacks as part of our commitment to a positive workplace experience.