L1 IT Customer Support with German and English

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with project’s performance indicators; 
• Communicate with other designated teams and escalate complex issues.