Director, Client Services Implementation

THE POSITION:

This position is responsible for the Patient Services program implementations (Hub, Patient Assistance Programs, Copay/Affordability Programs, and Direct-to-Patient Programs, including Standards Best Practice and Recommendations, and steps for all new and existing (where applicable) Patient Services programs under the direction of the Senior Director, Head of Implementations.  The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Responsible for implementing and managing new client Patient Services programs. 
• Manages the client relationships during the implementation.
• Is a key contact for clients during all implementation steps.
• Tracks and manages relevant internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM).
• Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support.
• Responsible for creation of implementation documentation for the client’s program, including Business Process Flows, Business Rules Document, Program Correspondence, Enrollment Form, and other documentation as requested.
• Responsible for approving system requirements documentation, including user stories, design documents, and data transfer agreements.
• Coordinates internal and external reviews of all implementation documentation.
• Plans, organizes and coordinates various projects, programs and services as needed by EVERSANA and Patient Services. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned