Job Overview
- To monitor multiple ticket dashboards;
- To handle end users’ queries on incoming and ensure prompt response;
- To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;
- To sustain discipline in the tickets;
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
- To communicate with operators and handle incoming requests via e-mail and systems trained;
- To perform initial technical game logs investigation basing on the information in Evolution systems;
- To mediate between Technical Department and operators and to keep operators informed about any service irregularities;
- To provide resolutions of the investigated cases to the operators.
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