VIP Relationship Manager

The VIP Relationship Manager supports the commercial strategy by building strong working relationships with customer VIP management teams and assisting in the delivery of high-impact VIP initiatives. The role focuses on driving high-value player engagement, revenue growth, and product awareness through coordinated VIP activities, events, and targeted promotions.

Responsibilities:

• Act as a day-to-day point of contact for customer VIP management teams, supporting ongoing collaboration and communication.
• Coordinate VIP-focused commercial initiatives aligned with revenue and engagement objectives.
• Support relationship-building efforts that strengthen the supplier’s position with operator VIP teams.
• Plan, coordinate, and execute VIP player events (online and offline), including tournaments, promotions, hospitality, and experiential activations.
• Coordinate logistics, timelines, and internal stakeholders to ensure smooth delivery of VIP initiatives.
• Execute post-event follow-ups, feedback collection, and performance reviews.
• Support VIP-focused new game launches and promotional campaigns.
• Prepare and conduct training/demo sessions on content releases, new tools, and features.
• Work with commercial, marketing, and product teams to ensure VIP managers are informed of upcoming releases, key features, and positioning.
• Assist in tailoring VIP messaging and activities to align with high-value player preferences.
• Track and report on performance of VIP initiatives, including engagement, revenue impact, and qualitative partner feedback.
• Prepare summaries, reports, and insights to support commercial decision-making.
• Maintain accurate records of VIP activities, contacts, and outcomes.
• Ensure alignment between VIP activities and broader commercial and brand objectives.
• Support continuous improvement of VIP engagement processes and best practices.