Service Support Specialist

Evolution is looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.  

Your duties will be:

• Ensuring that all tables are operational without interruptions.
• Ensuring the appropriate number of staff are present for each shift.
• Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason.
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity.
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary.
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS/SST and producing post-resolution incident reports.
• Manage ad-hoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products.
• Administrative duties - scheduling, reporting, organizing the daily processes according to the internal policies and procedures.
• Management and assistance to Game Presenters and Shufflers with functional responsibilities.
• Leadership, training, development of the Game Presenters and Shufflers based on needs.