Support Analyst

Overview

Deliver exceptional technical support, optimize system performance, and drive operational excellence!

Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.

In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

What You'll Do

Technical

• Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments.
• Deploying, maintaining, improving and monitoring high load web applications
• Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
• Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
• Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
• Problem solving complex issues by collaboration and effective research.

General

• Assist in maintaining technical documentation, FAQs and knowledge bases.
• Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
• Assist in the training of other team members as appropriate.
• Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
• Providing a high level of communication and participating in client support directly
• Work independently on assigned tasks and prioritize effectively
• Effectively manage and reasonably set internal and external client expectations.
• Being effective, responsive, responsible, accountable and methodical in a live production environment.

What You Bring

• 1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications.
• Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment.
• Basic understanding of scripting and/or object oriented programming
• Basic relational databases concepts and skills. MSSQL preferred.
• Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks.
• Basic knowledge of how web-based applications are built and what are the usual network interactions and dependencies.
• Strong problem-solving skills.
• Self-starter who takes initiative and accepts personal accountability.
• Ability to prioritize, respond and follow-up to issues in a timely & appropriate manner.