Application Services Consultant

Overview

We’re excited to announce an internal opportunity to join our Professional Services team as a Managed Application Services Consultant. If you’re a strong communicator with experience in solving client software problems and are passionate about delivering exceptional customer service, we’d love to hear from you!

Evotix are searching for a self-starter who thrives in a customer focused, team-oriented environment and excels in analytical thinking. We are looking for a dedicated individual with a passion for customer success and a commitment to delivering the best customer service, driven by the desire to exceed customer expectations and create outstanding experiences.

What You'll Do

• As an Application Services Analyst, you’ll play a critical role in delivering high-quality solutions to our customers. Your responsibilities will include:
• Collaborating directly with customers to provide tailored solutions based on their needs.
• Working closely with Customer Success Manager / Customer Development Manager teams to ensure the customer is getting what has been agreed.
• Communicating technical concepts clearly to customers, ensuring their understanding and satisfaction. 
• Optimising existing solutions to enhance customer success.
• Setting up and customizing analytical reports to meet customer requirements.
• Balancing independent work with team collaboration to achieve the best results.
• Managing and prioritising customer concerns and escalating them when necessary to ensure resolution. 

What You Bring

• Experience in SQL & Java
• Strong time management and organizational skills.
• A highly analytical mindset to solve complex problems.
• Proven technical expertise in relevant areas.
• A strong ability to work independently and as part of a team.
• Confidence to ask questions and seek guidance when needed to ensure the best outcomes for our customers.