Senior BI Analyst

What you will do:

You will be the contact for many partners regarding their MI and intelligence requirements. This means you will need to be a visible advocate of using intelligence to improve forecasting, recommend solutions, and deliver applicable insight. You will report into the Head of Forecast & Capacity Planning.

• Analyze important service, forecasting metrics, and enhancing existing views to bring greater focus and clarity to our reporting
• Identify and recommend solutions using data to support resolutions
• Oversee prioritisation of activity for partners, challenging the order of delivery
• Provide insight and clear data-driven recommendations to the Operations leadership team
• Remain current on the latest tools and tech to deliver a modern Operational Intelligence service to partners
• Adapt and develop the OI service offering to the operation based on both core and strategic needs, ensuring fit for purpose and fit for use insight is available for differing audience requirements
• Improve internal processes and manage customer and partner expectations whilst implementing changes