Consumer Services Manager

Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines, manages the customer contact and document processing required to maintain credit databases.

Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives, manages the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.

Manages operations to update and maintain the consumer credit profile database, produces reports and provides methods for user access to information in the resolution of consumer disputes, monitors, and maintains database integrity