Service and Billing Executive

What you'll do:

• Perform all the relevant new customer checks and open new accounts and setting the customer up to access the relevant products;
• Apply pricing and fees to customers account schedules;
• Checking documentation is complete, quality checking manual invoices that have been keyed and approving them in the system;
• Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available;
• Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly;
• Investigate queries through to resolution and fixing the cause;
• Follow internal and external audit requirements;
• Identify process or system improvements;
• Update process documentation;
• Partner with colleagues in the Service and Billing Team and other teams;