Global NOC Analyst II

The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work with the security, build, and operational teams to maintain a secure network infrastructure to follow stringent Regulatory, Governmental, and Industry security control requirements.

You will approach every day with a collaborative and "team" focused mentality. All while working within ITIL methodology to deliver high-quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.

A technical network background is necessary . The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and listed qualifications would be advantageous. Must understand IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers and Firewalls.

Summary of Primary Responsibilities

• Provide direct first line incident support and management, working with internal and external customers and vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications and gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy