Head of Product - Consumer Growth and Experience

We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.

Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.

You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.

What You’ll Be Doing:

Customer Experience & Personalisation

• Deliver seamless login and onboarding journeys that maximise conversion
• Evolve the Home experience into a personalised hub, driving deeper engagement
• Champion a customer-first mindset, aligning product experience with Experian’s brand purpose

Innovation, Tools & AI

• Champion modern product tools, experimentation, and data-led ways of working
• Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
• Balance innovation with secure access and fraud prevention capabilities

Leadership & Team Performance

• Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
• Act as a hands-on leader, setting clear direction while ensuring strong execution
• Influence and align cross-functional stakeholders, including senior leadership

Customer Growth & Lifecycle Ownership

• Own strategy and delivery across acquisition, onboarding, activation, and early engagement
• Drive growth in new customers, credit score views, and app engagement, including underserved segments
• Optimise re-engagement and lifecycle journeys to increase retention and long-term value

Data & Performance Driven Delivery

• Define and track key growth and engagement metrics across the funnel
• Use experimentation and analytics to optimise performance and prioritisation
• Translate insights into clear actions that drive measurable impact