Business Support Analyst

What you will do:

• Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.

• Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.

• Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.

• Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate

• Test software against specification to ensure the product operates as specified, and amend where appropriate

• Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.

• Identify causes of software problems (at product or data level)

• You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries

• You will carry out the extraction, formulation and manipulation of data to address business requirement

• Ensure all system documentation is kept up to date and reflects any changes made

• Interpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge

You will report to the BSO Manager.