Senior Onboarding Officer
Job Overview
Our client is a financial services institution that combines traditional banking principles with modern, innovative solutions, offering a range of services across multiple industries.
The Senior Onboarding Officer is responsible for managing and overseeing the corporate onboarding process, ensuring that all regulatory, compliance, and operational requirements are met prior to client activation. The role involves working closely with internal teams to ensure onboarding is accurate, efficient, and aligned with internal standards and regulatory frameworks.
Key Responsibilities
Review and assess corporate onboarding files prepared by client-facing teams to ensure completeness, accuracy, and compliance.
Conduct detailed due diligence reviews, including corporate structures, ownership, and beneficial ownership information.
Ensure onboarding processes comply with applicable regulations and internal policies (e.g. AML, KYC, CDD/EDD frameworks).
Liaise with internal departments such as Compliance, Legal, Risk, and Operations to resolve onboarding issues or gaps.
Escalate high-risk or complex cases with clear recommendations to senior management or relevant committees.
Maintain accurate onboarding records and ensure proper documentation storage in line with audit requirements.
Identify process inefficiencies and contribute to the continuous improvement of onboarding procedures.
Support audits, regulatory reviews, and internal quality assurance activities related to onboarding.
Provide guidance and mentoring to junior onboarding staff, acting as a subject-matter expert.
Assist in developing and updating onboarding policies, procedures, and training materials.
Candidate Profile
Strong risk awareness and sound judgment when handling sensitive information.
High attention to detail with strong analytical capabilities, particularly when reviewing complex corporate structures.
Process-driven and solution-oriented mindset.
Excellent organisational and time management skills, with the ability to manage multiple onboarding cases.
Strong written communication and stakeholder management abilities.
Proactive, hands-on approach with the ability to work independently and as part of a team.
Experience & Qualifications
Bachelor’s degree in Business Administration, Finance, or a related field.
Extensive experience in a client-facing role within banking, financial services, or a corporate service provider environment.
Previous experience in onboarding, client due diligence, or client relationship management is considered a strong asset.