Technical Account Manager - Middle
Job Overview
Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
About Product:
SOFTSWISS Sportsbook Platform
The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.
Purpose of the role:
You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.
Key responsibilities:
Process and resolve client queries, acting as the first line of technical support
Analyse client requirements and translate them into actionable tasks for the development team
Maintain and monitor the technical infrastructure to ensure stability and uptime
Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
Required Experience:
B2 level in English, B2/C1 level in Russian
Solid understanding of API communication and reading log files
Good command of HTML, CSS, and knowledge of web performance and SEO principles
Basic knowledge of Quality Assurance practices and Figma
Strong analytical, organizational, and communication skills
Nice to have:
Experience or knowledge of the iGaming/Sportsbook industry
Confident use of browser DevTools for troubleshooting and diagnostic
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different