Customer Service Representative (Polish)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Polish speaking Customer Service Representative for online video sharing and social media platforms for their Lisbon office.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services
Translate complex technical or policy-related issues into clear, concise communications across email, chat, and support platforms
Perform thorough research and apply critical thinking to deliver accurate and policy-aligned resolutions
Communicate effectively and demonstrate strong subject matter expertise to advocate for user or stakeholder perspectives
Review, organize, and update user-facing content and documentation to ensure clarity, consistency, and accuracy
Understand and explain advanced technical concepts and terminology in a way that is accessible to non-technical audiences
Proofread and edit written materials to maintain a high standard of quality and professionalism
Work collaboratively with team members and cross-functional stakeholders to resolve complex or high-priority issues.
REQUIREMENTS:
Native or fluent in Polish with strong proficiency in both written and spoken communication, as well as English fluency (B2)
1–2 years of experience in a technical support, customer service, or user engagement role
Bachelor's degree or equivalent practical experience
Proven ability to communicate effectively in writing and support customer-facing interactions
Strong analytical and troubleshooting skills with a proactive, solution-oriented approach
Familiarity with technical platforms, tools, or policies relevant to the role
Excellent verbal and written communication abilities
Ability to succeed in a dynamic environment with shifting priorities and tight deadlines
Works well in team settings and across functions to achieve shared goals
Skilled in managing multiple tasks, priorities, and communication channels efficiently
Demonstrates understanding of user or client perspectives and delivers thoughtful, supportive solutions
Ability to work in shift rotation, Monday to Friday, in between 07 AM - 07 PM (40 hours a week).
OFFER:
Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
Guidance and tools to reach career potential
Relocation support
Accommodation in a single room in one of the shared company apartments for international candidates
Free Portuguese classes
And much more!