Customer Service Representative (Romanian)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Romanian speaking Customer Service Representative to join their team in Athens.
Position: Customer Service Representative
Location: Athens, Greece
Work model: On-site, 100%
Employment type: fixed term (3 month contract)
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
Research and identify effective solutions to resolve customer issues or concerns
Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
Provide accurate and complete information using appropriate tools, systems, and procedures
Maintain a high standard of customer service and contribute to a positive customer or partner experience
Collaborate with internal teams to ensure seamless communication and issue resolution.
REQUIREMENTS:
Fluent/Native in Romanian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
High school diploma or equivalent qualification.
Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
Proficiency with computers and customer service tools.
Reliable high-speed internet connection and a quiet workspace (for remote work)
Eligibility to work in Greece.
BENEFITS:
Competitive compensation package, including a base salary
Relocation support
Comprehensive benefits package based on role
Supportive and accessible leadership committed to employee development
Inclusive and community-focused work environment that values giving back
Opportunities for career advancement and continuous learning
And many others!