Senior Enterprise Business Systems Analyst

*Job posting may close early due to the volume of applicants.

Senior Enterprise Business Systems Analyst

Fastly’s Business Systems team is seeking a Senior Enterprise Business Systems Analyst, GTM to support and scale our Go-To-Market organization. This role partners across Marketing, Sales, Sales Engineering, SDR, Account Management, and Channel teams to design, optimize, and operationalize the systems, processes, and data that power revenue generation.

This individual blends strategic thinking, systems expertise, and strong cross-functional partnership to translate GTM strategy into scalable technology solutions that drive productivity, data integrity, and revenue outcomes. 

What You'll Do:

Stakeholder Collaboration & Business Partnership

• Partner with Marketing, Sales, Sales Engineering, SDR, Account Management, Channel, and Revenue Operations teams to understand business objectives and translate them into scalable systems and process solutions.
• Work closely with GTM leadership to align systems roadmaps with evolving go-to-market strategies and growth initiatives.
• Serve as a trusted advisor to stakeholders by clearly communicating solution tradeoffs, risks, impacts, and expected outcomes.
• Act as a subject matter expert for GTM platforms and processes, supporting both project initiatives and ongoing operations.

GTM Process Optimization & Automation

• Analyze end-to-end GTM workflows including lead management, opportunity management, quoting, forecasting, account planning, territory models, and partner processes.
• Identify operational bottlenecks, data gaps, and manual processes, and design scalable solutions to improve efficiency and visibility.
• Recommend and implement automation, integrations, and system enhancements that improve seller productivity and data quality.
• Partner with technical teams to operationalize system intelligence that supports pipeline accuracy, sales execution, and revenue predictability.

Product Ownership & Agile Execution

• Translate business needs into Solution Design Documents (SDDs), functional requirements, user stories, and acceptance criteria.
• Own and manage a prioritized GTM systems backlog, balancing short-term business needs with long-term architectural scalability.
• Collaborate with program managers and engineering teams to define delivery plans, manage scope, and ensure on-time execution.
• Lead UAT planning, test script development, and defect resolution to ensure high-quality releases.

Data, Reporting & Intelligence Enablement

• Partner with analytics and data teams to ensure a consistent and reliable GTM data model across systems.
• Define reporting, dashboard, and metric requirements that enable leaders to monitor pipeline health, conversion, forecasting, and performance.
• Support initiatives that improve data governance, integrity, and alignment between systems of intelligence and systems of action.

Change Management & Adoption

• Drive enablement through documentation, training materials, and process guides for GTM tools and workflows.
• Support post-launch adoption and continuous optimization of delivered solutions.
• Collect stakeholder feedback and translate it into future enhancements aligned with GTM strategy.

What We’re Looking For

• Bachelor’s degree in Business, MIS, Computer Science, or related field.
• 5 years of experience as a Business Systems Analyst, Product Owner, or similar role supporting Sales, Marketing, or Revenue organizations in a SaaS environment.
• Deep understanding of GTM processes including lead-to-opportunity, pipeline management, forecasting, account planning, and partner/channel motions.
• Strong business analysis and process design skills with a track record of delivering scalable system solutions.
• Experience translating complex business needs into clear functional requirements and user stories.
• Hands-on experience with Salesforce Sales Cloud, CPQ or quoting tools, marketing automation platforms, and integration/automation tools (e.g., Workato or similar).
• Familiarity with collaboration tools (Slack Apps), sales enablement platforms, and GTM intelligence solutions.
• Experience with analytics and BI tools (e.g., Looker, Tableau, or equivalent).
• Exposure to AI-driven GTM use cases and ability to evaluate where automation and intelligence can improve execution.
• Experience working in Agile delivery models.
• Strong SQL skills with ability to write intermediate queries.
• Excellent communication skills with the ability to influence senior stakeholders and drive alignment across functions.
• Comfortable operating in fast-paced, high-growth environments with evolving priorities.

We’ll be super impressed if you have experience in any of these: 

• The following certifications: Scrum Master or PMP
• Working Knowledge: Workato, Jira, Ironclad, Lucid, Looker, Big Query 
• Functional Knowledge: Marketo,

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to Hybrid Work Locations.

The preferred locations for this position are:

• San Francisco, CA
• New York, NY
• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $129,470.00 to $172,632.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.