Event Registration and Customer Service Executive

The Role and Accountabilities

• Accurately and efficiently process delegate registrations using internal systems.
• Set up events in CRM and CVENT platforms in collaboration with the wider team.
• Provide support to delegates throughout the booking process as needed.
• Manage invoicing, credit control, and refund processing for delegate and sponsorship transactions.
• Oversee the end-to-end customer service experience for each event.
• Track payments and manage debt to ensure revenue is secured prior to events and assist with aged debt resolution.
• Support the implementation and management of delegate networking platforms.
• Source and coordinate with on-site registration providers for large-scale events.
• Handle visa application processes for international delegates.
• Prepare all registration-related administration pre-event and reconcile post-event data with accuracy.
• Ensure compliance with Trade Sanctions and VAT regulations where applicable.
• Collaborate with tech and IT teams to drive continuous system improvements.
• Travel internationally to manage on-site registration and deliver exceptional customer service.

Due to the global nature of the role, the working hours are 10:00am to 6:30pm in a hybrid working environment, with 2 office-based days per week.