Platform Administration & Onboarding Coodinator

Operational back office role responsible for the day-to-day administration of a commodity trading and price discovery platform, participant onboarding, billing and financial administration. This role keeps the platform running smoothly behind the scenes — managing user accounts, static data, invoicing, onboarding documentation and participant communications — so the front office can focus on operating the platform and engaging with the market. 

Responsibilities 

• Set up and maintain user accounts, access rights and participant profiles on the trading platform. 
• Configure and maintain client static data and product static data (contract specifications, reference data, instrument listings). 
• Log, track and manage incident and service request tickets from participants and internal teams, following defined escalation paths. 
• Maintain operational documentation — user guides, runbooks, FAQs and known-issue logs. 
• Manage the onboarding documentation workflow — eligibility checks, agreement packs, KYC/AML coordination with Compliance, access provisioning and training scheduling. 
• Track the onboarding pipeline and participant status, maintaining accurate records and reporting progress against launch targets. 
• Create and maintain onboarding checklists, runbooks and training materials. 
• Process participant billing — generating invoices for membership fees, trading fees and data licensing charges in line with the commercial model. 
• Track payment status, chase outstanding invoices and maintain accurate billing records. 
• Reconcile platform-generated fee data against invoicing records and flag discrepancies. 
• Support the preparation of financial reports and revenue tracking for the Steering Committee and  
• Maintain CRM records, pipeline data and participant engagement logs on behalf of the front office teams. 
• Coordinate participant communications — platform notices, scheduled maintenance alerts, release notes and newsletters. 
• Prepare briefing packs, presentation materials and meeting packs for governance meetings and Steering Committee reviews. 
• Provide general administrative support to the Market Development team — scheduling, document formatting and expense processing. 

Shared responsibilities with Middle Office 

• Monitor surveillance alerts and flag anomalous activity when middle office capacity is unavailable. 
• Perform daily data quality checks and produce operational reports as needed. 
• Support rulebook and product specification maintenance.