Senior Platform Admin

The Role

• This is an exciting opportunity to join Fastmarkets at a pivotal moment in our digital growth journey. As a Senior Platforms Administrator, you will become a core member of a global team delivering a best-in-class Salesforce platform that underpins our commercial operations.

  Salesforce is our key operational platform for all sales & services processes: leads, opportunities, quotes, orders, automated fulfilment and service cases. This is a complex, high-impact environment — and you will take primary ownership of managing internal user support cases, acting as the first point of contact for CRM-related queries, issues and requests from users based predominantly in the Americas and APAC regions. You will play a critical role in ensuring timely resolution, maintaining platform stability, and delivering a high-quality support experience that enables day-to-day business operations.

  You will also contribute to the ongoing improvement of the platform. This includes engaging with stakeholders to gather requirements, configuring Salesforce to deliver regular, incremental enhancements that meet evolving business needs, as well as supporting the CRM Project team with configuration, testing, and user training activities to drive successful adoption of new capabilities.

  You will be a motivated, solutions-focused individual who thrives in a collaborative team but is also comfortable working independently. You will be working with an experienced team of Salesforce specialists based in London, England and Sofia, Bulgaria. This is a hands-on role with direct exposure to Sales, Marketing, Technology, Customer Service and Operations teams, as well as external vendors

Principal Accountabilities

Systems you will directly own and support:

• Salesforce Sales Cloud, Service Cloud and CPQ

• Salesforce MFA & SSO

• LeanData

• DocuSign

• Dun & Bradstreet (D&B)

Tools you will use regularly:

• Jira

• Microsoft 365 including Copilot

• Data Loader

• Lucidchart / Visio

Day-to-day responsibilities:

• Manage, resolve and escalate support tickets for the Salesforce CRM platform, ensuring timely resolution and clear communication with end-users.

• Identify and resolve data quality issues; define and enforce data standards across the platform.

• Maintain accurate tracking and reporting of support tickets • Configure the Salesforce platform to deliver regular, incremental enhancements that meet evolving business needs.

• Support the CRM Project team with configuration, testing and user training activities.

• Collaborate with the project team to identify and address technical debt proactively.

• Manage senior stakeholders, providing clear communication, influencing decision-making, and ensuring alignment on Salesforce priorities and outcomes.

• Be the primary contact for Salesforce during Americas PM (i.e. after London office hours)

How you will work:

• Engage with end-users, ensuring clear communication, expectation setting, and delivery of a responsive, high-quality support experience.

• Build deep knowledge of Salesforce and related applications and how they shape the flow of customer and order data — always looking for ways to optimise workflows and consolidate data.Apply strong analytical and problem-solving skills to resolve support tickets with accuracy and efficiency.

• Manage multiple concurrent activities with a high level of accuracy and attention to detail.

• Develop a thorough understanding of the business data model and internal data infrastructure as it relates to customer data management.

• Work closely with team members and key stakeholders to align CRM capabilities with business goals and streamline processes.

• Maintain a delivery-focused, can-do mindset at all times.

Key Stakeholders

• Revenue Operations

• Customer Success

• Client Services

• Sales users

• Marketing

• CRM Project Team

• Fastmarkets Technology Team