Order Operations Administrator

The Role

We are reimagining Order Operations and expanding the responsibility of the team to play an even more critical role in our business.  The Order Operations Admin. is largely responsible for Fastmarkets Order to Cash processes (O2C).  This includes processing new and renewal orders and support of our sales team through the ordering process.   The team is responsible for processing our contracted orders including, validating the details that supports pricing, executing fulfillment across multiple systems and successful handoff to finance as part of the Order to Cash process. Additionally, changes, modifications, cancellations and updates to orders and invoices are also within the remit of the Order Ops team.  The Order Ops Admin must adhere to the highest level of integrity and work within defined business processes to be successful. 

To contribute to the above, the Order Operations Admin will validate and modify existing data, identify and qualify missing data, all while adhering to existing SLAs.  With a strong attention to detail, this role will be critical in driving high-level, precise visibility on our pipeline, contracts and subscriptions, using our CRM (Salesforce) and various fulfillment systems.

Principal Accountabilities

• Processing of new and renewal sales orders including activation and fulfilment across various systems
• Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results
• Performing contract checks within CRM to confirm matched data and compliance standards are met
• Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients
• Ensuring data integrity across our CRM and fulfilment systems
• Updating and enriching Accounts, Opportunities, leads and Contracts when necessary
• Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting
• Work alongside a variety of internal teams to ensure data integrity and client satisfaction
• Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system
• Where necessary remove/correct discrepancies to retain integrity of information
• Maintain SLAs as determined by Order Ops Manager

KEY INTERFACES

• Head of Services & Operations
• Client Services Manager & Team
• Customer Success Team
• Order Operations Manager & Team
• Sales Team
• Product and Marketing Team
• IT and CRM Teams
• Fastmarkets Management Teams