Business Analyst - FTC

The Role

The Business Analyst will work closely with the product, business and technology teams to identify and resolve gaps in requirements to address business problems and customer needs. The role will combine strong business analysis practice with practical use of artificial intelligence to improve the speed, quality and consistency of discovery, requirements definition, process design and delivery. 

This role will help the business lean further into AI-driven ways of working. It will identify where AI, automation and better use of data can remove low-value manual activity, improve decision-making and create better customer and colleague experiences. The Business Analyst will test opportunities responsibly, show measurable value and help teams adopt new approaches while maintaining appropriate human oversight, information security and data quality.  

The successful candidate will be comfortable working with complex systems, including pricing and data platforms, and moving between process mapping, user journeys, data analysis, user stories, acceptance criteria and lightweight prototypes. They will use AI as a co-pilot, not a substitute for judgement, stakeholder engagement or accountability.  

Principal Accountabilities

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.  

• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs. 

• Translate business objectives into high-quality user stories, acceptance criteria and process flows.  

• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready. 

• Manage analysis activities independently across multiple initiatives with minimal supervision.  

• Facilitate workshops and discovery sessions to align business, customer and technical requirements. 

• Analyse and improve business processes to drive efficiency, scalability and customer value.  

• Define success measures, support testing and validate outcomes against business objectives.  

• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.  

• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.  

• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.