Telecommunication Support Executive
Job Overview
Company Overview
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
Consumer: The Consumer unit is the face of our retail brand that is committed to delivering on our customer promise; Super fast, Super reliable and Super easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes and people that deliver this experience across the customer touchpoints and customer lifecycle.
Role Purpose
Customer Success is a role where you can make a genuine difference by working closely with customers, understanding their needs, and helping them achieve the best possible outcomes from our services, while also playing a key role in protecting revenue, strengthening long-term relationships, and representing the voice of the customer within the business.
This role is best suited to individuals who enjoy problem solving, meaningful customer conversations, and taking ownership of outcomes, and who are motivated to challenge themselves, grow professionally, and make a real difference for our customers. While we know many people are naturally drawn to Tech roles, Retention is also a strong career pathway for those seeking broader exposure, faster progression, and a different earning potential. It’s an opportunity to build valuable skills, expand your impact, and grow your career in a dynamic and rewarding space.
Why consider Customer Success?
Incentives on top of salary: Your ability to retain customers and deliver strong outcomes is directly rewarded through performance-based retention incentives, in addition to your base pay.
Meaningful customer impact: Support customers at important moments in their journey and build long-term trust and loyalty.
Career development: Develop commercially valuable skills in customer engagement, negotiation, and problem solving that support long term growth.
Support & learning: Gain exposure to the Australian market while strengthening your product, industry, and retention knowledge, supported by ongoing coaching and training.
Who we’re looking for:
People who genuinely care about customers, take pride in helping them, and find satisfaction in resolving customer enquiries end to end
Highly driven individuals who are motivated by performance-based rewards and want their effort and skill development to directly impact their earning potential, in a unique role where success is measured by delivering the right solutions that keep customers with Superloop
Strong communicators who listen, empathize, and explain clearly
Individuals who take ownership and aim to resolve issues effectively
Team players who are motivated, adaptable, and performance-driven