Client Services Coordinator

POSITION SUMMARY
The Client Services Coordinator is responsible for assistance with case management and benefits enrollment to increase food access through services that move families from a place of dependency to self-sufficiency and address the overall health and well-being of at-risk populations. They provide excellent customer service to clients and work to assist in the smooth operation of the department. The ideal candidate has a case management background and demonstrates a genuine concern for people in need of assistance, can multi-task, and believes in service above all else.

 HOURLY: $20.19 - $22.50 Per hour

This position is scheduled for Tuesday – Friday. 11 a.m. to 8 p.m. Saturday. 8 a.m. to 5 p.m.

POSITION RESPONSIBILITIES

• Supports, serves, and empowers clients in collaboration with a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility.

• Serves as a subject matter expert in safety net programs including Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Cash Assistance (TCA), and Medicare Savings Plan.

• Educate clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Older Adult Programs, Children Programs, and Job Training Programs.

• Refer clients to appropriate community partners to address barriers to breaking the cycle of hunger and poverty including LIHEAP, housing assistance, WIC, education, job training, safety/domestic violence, mental health/behavioral health, substance abuse, healthcare, legal services, and more.

• Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports. 

• Works with other agencies and groups to achieve greater impact, avoid duplication and enhance the effectiveness of client services throughout FSF’s quad-county service area.

• Maintains positive relationships with clients, community partners, government agencies, and volunteers.

• Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications.

• Assist management as necessary.