Client Services Administrator

POSITION SUMMARY

The Client Services Administrator serves as the first point of contact for the families we serve and is responsible for managing inbound and outbound referrals in a fast-paced, often busy environment. The Client Services Administrator answers incoming calls from individuals seeking food assistance and assists in scheduling client appointments. This position will work in collaboration with the Client Services Coordinator and Nutrition Educators. The Client Services Administrator may assist families with government benefits applications during higher volume hours. They provide excellent customer service to clients, and work to assist in the smooth operation of the department.

HOURLY: $19.00-$21.00

POSITION RESPONSIBILITIES

• Responsible for answering incoming phone calls and handling all inbound referrals to provide food assistance to families in need.

• Utilizes our Case Management Software to complete intake with clients, track assistance, coordinate referrals, and leverage reporting tools to best support the organization’s overall mission and vision.

• Ensures necessary grant and demographic information is obtained and tracked from participating clients, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.

• Educates clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Senior Programs, Children Programs, Nutrition Education, and Job Training Programs.

• Refers clients to appropriate community partners for additional services and our agency network for ongoing food assistance.

• Screens clients for services by asking questions to determine eligibility and scheduling appointments to assist.

• Maintains positive relationships with clients, community partners, government agencies, and volunteers.

• Assists management as necessary.