UX Copywriter

Ferryscanner is an online search and booking engine that helps people find affordable ferry tickets to exciting destinations around the world. Since 2018, we have been simplifying the ferry booking process by offering ferry tickets for more than 900 destinations across the globe in 25 languages. Our company culture is based on five core values: Ownership, Trust & Respect, Constant Improvement, Customer Obsession, and Being Bold. The Ferryscanner team is made up of people who love travel, thrive in fast-paced environments, and continuously seek practical and innovative solutions.

Ferryscanner is looking for a talented UX Copywriter to join our team, someone who crafts clear and intuitive user experiences through words. In this role, you will play a key part in shaping the experience of millions of travelers using our platform. You will create clear, concise, and user-friendly copy across our website and mobile experience, from search and booking flows to onboarding and notifications.

Your words will guide users through their ferry booking journey, making the experience as seamless and enjoyable as possible.

Responsibilities

• Write clear and concise UX copy across Ferryscanner’s platform, including buttons, forms, tooltips, notifications, onboarding flows, and error messages

• Collaborate closely with Product Owners, Content and SEO Specialists, Frontend team, Designers and Engineers to improve user journeys and reduce friction in key flows such as search, booking, and account management

• Translate complex product functionality into simple and user-friendly language

• Ensure consistency of tone of voice and terminology across the product

• Contribute to the development and maintenance of content guidelines and UX writing standards

• Participate in product discovery, design reviews, and testing processes

• Use user insights, data, and A/B testing to iterate and improve copy

• Work with the marketing and customer success teams when product content intersects with user communication

• Continuously improve the clarity, accessibility, and usability of the product experience