Deal Desk & Renewals Associate
Job Overview
About Firework
Join Firework – Where Innovation Meets Impact
Firework is redefining the future of commerce as an AI and video commerce company —combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.
We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.
Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.
Summary
We’re looking for a Deal Desk Associate to support our global go-to-market teams by driving efficient, scalable, and compliant deal execution. This role sits at the intersection of Sales, Legal, Finance, andRevOps—ensuring contracts move quickly while protecting business interests.
This is a highly operational and cross-functional role ideal for someone who thrives in a fast-paced startup, is detail-oriented, and excited to leverage AI tools to streamline contract workflows and improve deal velocity.
About Firework
Join Firework – Where Innovation Meets Impact
Firework is redefining the future of commerce as an AI and video commerce company —combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.
We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.
Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.
Summary
We’re looking for a Deal Desk Associate to support our global go-to-market teams by driving efficient, scalable, and compliant deal execution. This role sits at the intersection of Sales, Legal, Finance, andRevOps—ensuring contracts move quickly while protecting business interests.
This is a highly operational and cross-functional role ideal for someone who thrives in a fast-paced startup, is detail-oriented, and excited to leverage AI tools to streamline contract workflows and improve deal velocity.
What you’ll be doing
- Partner with Sales, Customer Success, Legal, and Finance to structure, review, and approve deals and renewals
- Own assigned end-to-end deal execution, including pricing validation, discount approvals, and contract compliance
- Support drafting, reviewing, and redlining of MSAs, SOWs, order forms, and amendments
- Ensure all deals align with internal policies, revenue recognition standards, and risk guidelines
- Assess and continuously improve deal desk processes, playbooks, and approval workflows
- Leverage AI tools to automate contract review, summarize terms, and improve turnaround time
- Maintain accurate deal data in CRM (e.g., Salesforce) and ensure clean documentation
- Act as a trusted partner to GTM teams on deal structuring and negotiation strategy
- Partner with Customer Success to track, manage, and drive renewals, ensuring alignment to renewal KPIs and proactively identifying churn risks and opportunities
- Support global deal cycles, including ~25% overlap with Americas time zones
We’ll be excited if you have
- 2-4 years experience in Deal Desk, Revenue Operations, Sales Operations, or Contract Operations for in a fast-growing, global startup environment
- Strong understanding of SaaS deal structures, pricing models, and contract lifecycle
- Hands-on experience with CRM and contract tools (e.g. Salesforce, Docusign, Ironclad or similar)
- Familiarity with AI tools and workflows (e.g. Claude, ChatGPT, or contract automation tools)
- Strong attention to detail with ability to manage multiple deals simultaneously
- Excellent communication and stakeholder management skills across regions
Locations
The role is remote based in India. Must overlap with ~25% overlap with Americas timezone.
Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.