Director - Privilege Client Group

To grow and manage large account portfolios and sensitive client relationships for assigned portfolio in the PCG segment; improve service quality levels and supervise the subordinates’ day-to-day activities and client interactions to ensure that the team’s objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality.

Client and Market Analysis

• Conduct financial analysis on clients and their respective geographies/ industries/ markets to identify potential opportunities and risks
• Onboard new clients as and when required

Business Origination

• Originate new business opportunities with target clients across banking products and inline with relevant policies
• Obtain support from relevant stakeholders and governance forums to close deals (e.g., credit, products, GT)
• Develop Term Sheet, Information Memorandum, Mandate letter…. etc.
• Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units
• Maintain the credit quality of the clients relationships within the Portfolio to an acceptable level set by the Bank’s management
• Pitch, review, negotiate and conclude deals

Client Relationship Management

• Prepare and Maintain Account Plans for all clients with support from relevant partners (e.g., products, international banking, consumer banking, Asset Management, etc.)
• Organize client meetings with relevant partners/ seniority to deepen FAB relationship within the portfolio
• Identify & develop cross selling opportunities and increase cross-sell ratio and returns with clients
• Support client on their day-to-day banking requirements with support from the other team members (as applicable)
• Ensure customer satisfaction remains high and meets the targeted NPS score

Collaboration

• Align with other PCG teams as well as GTB, GM, and GCF product partners to identify and convert opportunities
• Align with International banking to support client in FAB network locations
• Collaborate with other business divisions to drive cross-BU collaboration
• Support Unit/Divisional/Bank-wide initiatives (as required or assigned)

Operational

• Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Conduct periodic reviews of risks (credit, operational, compliance etc.) within the portfolio on a regular basis
• Drive day-to-day administrative and transactional activities such as client calls, documentation follow up, pipeline updates, and any other activities in the unit/team to ensure continuity of work and delivery of effective/high quality output
• Ensure that internal processes for existing portfolio/ NTBs are in-line with the Bank’s policies & procedures.
• Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.
• Ensure all credit reviews are submitted on time and agreed conditions are met.
• Ensure all clients’ files /documents are maintained
• Maintain a satisfactory audit on the portfolio
• Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements
• Prepare timely and accurate statements and reports to meet the unit’s requirements, policies, and standards

Leadership

• Act as Role Model for the peer group
• Achieve individual financial performance targets
• Learning & Development – Attend appropriate on and off-the-job training programs to develop skills and upgrade knowledge

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