Technical Analyst

About US

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.

Job Summary

As a Trading Application Support Analyst you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to our customers. You will directly be part of creating and maintaining the backend and front-end services that run the technology which our clients rely on for daily operations.

This is a technical and customer-facing position that requires interaction with product, development, and QA teams to identify, troubleshoot and resolve system issues. Successful candidates will build a deep understanding of the business and technical design aspects of our solutions.

Responsibilities:

Relationship Management:

• Liaise with clients directly to define and understand business and workflow requirements.

• Manage client expectations and build relationships with clients.

• Act as primary technical contact to allocated clients for new requirements, technical support, and project deliverables.

Support:

• Provide support to FlexTrade clients globally and advise on questions and queries.

• Take ownership of reported issues from start to finish.

• Proactively drive issue investigation to resolution, involving other parties and escalating where needed to create appropriate solutions to immediate problems.

• Provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of investigation.

• Work with development & QA teams to get application defects fixed.

• Occasional bank/public holiday cover and weekend work may be required. Time in lieu will be available accordingly.

Implementation and design:

• Formulate the business and workflow requirements into technical solutions.

• Use technical design and development skills to resolve complex problems across many different platforms. Build tools and scripts in shell scripts/python/perl/C++ to assist in maintenance and implementation of the systems.

• Work alongside developers throughout the firm to design, build, test and deploy custom solutions.

• On-board client and broker connections to our FIX network.

• Work with teams across the firm to continually improve the product and drive future innovation.