Job Overview
- Design and iterate in the customer facing product (e.g., post order experience, cancellation flows) and internal tools that support Riders and Hub Managers across critical operational workflows (e.g., order fulfilment, performance, delay experience).
- Collaborate closely with Product Managers, Engineers, and Ops stakeholders to translate business needs into intuitive, efficient user experiences.
- Ownership over the discovery efforts together with PM, EM and Data by participating in research, design critiques, stakeholder interviews, and data analysis to deeply understand operational pain points.
- Own features end-to-end — from early exploration and prototyping to design QA and post-release iteration.
- Simplify complex processes into clear, usable flows that increase efficiency and reduce friction in high-pressure operational environments.
- Contribute to the evolution of not only our OpsTech design patterns, but also to the general Consumer Design System, ensuring consistency, scalability, and strong UX foundations across the app.
- Support documentation and design communication to ensure clarity across product and engineering teams.
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